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Business
Critical
Services

Foresee. Automate. Solve.

Consulting powered by analytics and automation

Predict
Discover patterns in your data to anticipate risks.
Predict
Automate
Automate tasks to reduce costs and free up IT staff.
Automate
Solve
Tap into our consultants + database of 2.7M Cisco devices + our intellectual capital.
Solve
Predict
Predict
Discover patterns in your data to anticipate risks.
Automate
Automate
Automate tasks to reduce costs and free up IT staff.
Solve
Solve
Tap into our consultants + database of 2.7M Cisco devices + our intellectual capital.

Predict

Machine learning, combined with our consulting and intellectual capital, can help identify risks and prevent issues.

A large service provider achieved 117%
improvement in software compliance in 3 months.1

A large service provider achieved 117% improvement in software compliance in 3 months.1

Predict

Machine learning, combined with our consulting and intellectual capital, can help identify risks and prevent issues.

A large service provider achieved 117%
improvement in software compliance in 3 months.1

A large service provider achieved 117% improvement in software compliance in 3 months.1

Fingerprinting

Predict and prevent disruptions.

We create a fingerprint of every device, based on feature activation, software versions, and configuration settings. We match fingerprints against our global database, then use machine learning and Cisco intellectual capital to identify crash probability and possible performance degradation.

Benefits:

Maintain high levels of reliability, decrease opex, and protect revenue streams

Geolocation

Know where the risks are hiding.

Not only do we identify what the risks are, but where they are globally. Through interactive maps, timelines, and trending of key data, we can help you pinpoint high-risk locations at a glance, such as end-of-life devices, security threats, and high levels of crashes and resets.

Benefits:

Better prioritize resources and spend.

Customized BCI

Get insights delivered how and where you want.

Cisco creates a customized Business Critical Insights (BCI) dashboard to address your specific use cases so you can better track and improve operational efficiency.

Benefits:

Proactively lower risk and improve performance. 

BCI API Library

Get access to your data insights when and how you need it.

Simplify how you consume Business Critical Insights data by leveraging our API library. Now you can extract new insights from BCI data using the applications of your choice combined with your own intellectual capital.

Benefits:

Improve conformance, anomaly detection, remediation tracking, and overall network performance.

Automate

Reduce operating costs and free up IT staff for higher priority tasks.

A U.S. cable operator saw 30%
faster time to resolution.1

Automate

Reduce operating costs and free up IT staff for higher priority tasks.

A large service provider achieved 117%
improvement in software compliance in 3 months.1

A U.S. cable operator
saw 30% faster time
to resolution.1

Automated Incident Management

When a fault occurs

What if you could
speed your reaction

Machine learning analyzes real-time data and historical patterns to identify potential or real risks.

Machine learning analyzes real-time data and historical patterns to identify potential or real risks.

Machine learning analyzes real-time data and historical patterns to identify potential or real risks.

Machine learning analyzes real-time data and historical patterns to identify potential or real risks.

from hours to minutes?

Create signatures that trigger automated actions such as near real-time notification to customer NOC and TAC, automated case submission, and predictive warnings. Experience faster resolution time and the freedom to deploy your resources more strategically.

Create signatures that trigger automated actions such as near real-time notification to customer NOC and TAC, automated case submission, and predictive warnings. Experience faster resolution time and the freedom to deploy your resources more strategically.

Create signatures that trigger automated actions such as near real-time notification to customer NOC and TAC, automated case submission, and predictive warnings. Experience faster resolution time and the freedom to deploy your resources more strategically.

Solve

Business Critical Insights and Automated Incident Management are just two of the capabilities under the Business Critical Services portfolio.

Multiple large enterprises realized
an average of 262% ROI over 5 years.2

Solve

Business Critical Insights and Automated Fault Management are just two of the capabilities under the Business Critical Services portfolio.

A large service provider achieved 117%
improvement in software compliance in 3 months.1

Multiple large enterprises realized an average of 262% ROI over 5 years.2

What else can BCS do?

Improve
operational
efficiency.

High-Touch Expert Care is a personalized, premium service that optimizes the management of your network so you can reduce costs and maintain availability.

Quickly test
and deploy
features.

With new automation capabilities in Network Replication and Test Automation Services, you can quickly test and deploy features in IT environments.

Automate 
compliance and
remediation.

New automation tools and processes reduce compliance costs and risk without human intervention, saving thousands of man-hours.

Drive fast
emergency
response.

Respond and prevent data breaches with Cisco expertise and technology backed by industry-leading Cisco Talos threat intelligence.

Improve
operational
efficiency.

High-Touch Expert Care is a personalized, premium service that optimizes the management of your network so you can reduce costs and maintain availability.

Quickly test
and deploy
features.

With new automation capabilities in Network Replication and Test Automation Services, you can quickly test and deploy features in IT environments.

Automate 
compliance and
remediation.

New automation tools and processes reduce compliance costs and risk without human intervention, saving thousands of man-hours.

Drive fast
emergency
response.

Respond and prevent data breaches with Cisco expertise and technology backed by industry-leading Cisco Talos threat intelligence.

At every step of the way, our team of experts will be there to guide your success with Business Critical Service.

At every step of the way, our team of experts will be there to guide your success with Business Critical Service.

  1. Results reported by Cisco Business Critical Services customers
  2. IDC Business Value Analysis of Cisco Services, Dec. 2017, sponsored by Cisco
  1. ​Results reported by Cisco BCS customers.
  2. IDC Business Value Analysis of Cisco Services, Dec. 2017, sponsored by Cisco, https://www.cisco.com/c/dam/en/us/services/collateral/se/optimization-business-critical.pdf