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Customer experience
in 2020

Seven technology trends defining
the future of customer experience

Customer experience in 2020

Seven technology trends defining the future of customer experience

Explore the Chapters Below

Digital technologies have disrupted the customer’s traditionally linear path to purchase. Excellence in customer experience remains the best bet for businesses to influence their customers and navigate them through the complex maze of interactions and touch points.

70%

of buying decisions are based on customer experience.¹

70%

of buying decisions are based
on customer experience.¹

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HYPERSONALIZATION

HYPERSONALIZATION

SMART STORES

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1. "44 Facts Defining the Future of Customer Engagement," Forbes BrandVoice, Oct. 6, 2014.

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1. "44 Facts Defining the Future of Customer Engagement," Forbes BrandVoice, Oct. 6, 2014.

Contact| Feedback|Help|Site map|Terms and conditions|Privacy statement|Cookie policy|Trademarks

 

© 2017 Cisco and/or its affiliates. All rights reserved.