Finance 2021: Go digital or go home
Customer preferences are already skewing digital – if you don’t keep up, you’ll get left out.
61%
of customers already use their mobile phone to bank.
More connected than ever
With mobile devices and Wi-Fi everywhere becoming the norm, there will be more information flowing online – including financial data.
Mobile data traffic will increase seven-fold between 2016 and 2021 globally.
By 2021, there will be 3.5 networked devices per person.
Click and drag
Video will take over
As video becomes a primary content driver, you’ll have to make it part of your experience. Remote experts and interactive ATMs with remote tellers will become key touchpoints in your customer experience.
By 2021
It would take more than 5,000,000 years to watch all the videos posted online every month.
Click and drag
The threats will be greater
Hackers are rapidly adopting new forms of attacks. Staying on top of your security will be more important than ever.
Safeguard your clients and your business with a robust security program that stays one step ahead of the threats.
Time to threat detection:
Cisco
3.5 hours
Industry Standard
~40 hours
Discover more about how financial services are going to change by 2021 and how to future-proof your business.
